Privacy Policy

01 The essentials

Scope and our commitment

This Privacy Policy describes how KUMIO (“KUMIO,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you use our applications, websites, support channels, and related services (together, the “Service”).

02 Information in KUMIO

What we collect and process

The information KUMIO processes depends on the features you choose to use:

• Account information: name, email address, authentication identifiers, account preferences, language, and subscription status.
• Your memories: text, voice recordings, transcripts, photographs, imported files, reminders, dates, labels, people or places you mention, and other context you choose to save.
• Connected-service information: information you authorize KUMIO to access from a supported calendar, contacts source, or other integration. Access is limited to the permissions you grant and can be disconnected through the relevant settings.
• Support communications: messages, attachments, and other information you provide when requesting help or reporting an issue.
• Payment and transaction information: plan, price, billing status, renewal date, payment-provider identifiers, and transaction records. Stripe or the applicable app store processes full payment-card details; KUMIO does not store your full card number.
• Device and usage information: device type, operating-system and app versions, language, approximate region derived from technical signals, diagnostic logs, crash data, feature interactions, and security events.

We receive information directly from you, automatically from your use of the Service, from providers you connect, and from payment or app-store partners that confirm your subscription status.

03 Why it is needed

How we use information

• Capture, organize, search, retrieve, and present your memories.
• Create reminders and return relevant details when you ask or when a feature you enabled determines they may be useful.
• Authenticate you, sync supported devices, maintain your account, and provide customer support.
• Administer the 14-day trial, paid subscriptions, entitlements, billing support, and transaction records.
• Detect abuse, protect accounts, investigate security incidents, and maintain the reliability of the Service.
• Understand aggregate product performance, fix errors, and improve features using technical and usage information.
• Comply with legal obligations and enforce our agreements.

Where required, we rely on your consent. In other cases, processing is necessary to provide the Service you request, fulfill our contract with you, comply with law, or pursue legitimate interests such as security and product reliability while considering your rights.

04 How recall works

Artificial-intelligence processing

KUMIO uses artificial-intelligence and automated systems to transcribe, organize, connect, search, and retrieve information you save. To perform a request, relevant portions of Your Content may be securely sent to specialized service providers acting for KUMIO.

Those providers may process the information only to deliver contracted services to KUMIO and under applicable data-protection terms. Your personal memories are not used to train models for other users. Automated results can be incomplete or incorrect, so important information should be verified before you rely on it.

05 Limited disclosure

When information is shared

We disclose personal information only as needed for the following purposes:

• Service providers: hosting, storage, authentication, AI processing, analytics, communications, customer support, security, and payment providers such as Stripe, each limited to the work they perform for KUMIO.
• Your direction: when you connect a service, export information, share content, or otherwise ask us to disclose it.
• Legal and safety reasons: when reasonably necessary to comply with law, valid legal process, or to protect the rights, safety, and security of users, KUMIO, or others.
• Business transactions: as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice requirements.

We do not sell your memories or personal information. We also do not share personal information for cross-context behavioral advertising.

06 Lifecycle of your data

Retention and deletion

We retain account information and Your Content while your account is active and for as long as reasonably necessary to provide the Service. Different categories may be kept for different periods based on their purpose. For example, transaction records may be retained to meet tax, accounting, fraud-prevention, or legal obligations.

You may delete individual memories through available product controls and may request deletion of your account. When deletion is requested and verified, we delete or de-identify covered information from active systems within a reasonable period, unless retention is required by law, necessary to resolve disputes or security incidents, or otherwise permitted under this Policy. Copies may remain temporarily in encrypted backups until those backups are overwritten in the ordinary course.

Account deletion does not automatically cancel a subscription purchased through Stripe or an app store. Cancel recurring billing through the same platform used to subscribe.

07 Protection

Security

We use administrative, technical, and organizational safeguards designed for the nature of the information we process, including access controls, encryption in transit, monitoring, and restricted provider access. No service can guarantee absolute security. Protect your sign-in method, use a secure device, and contact us promptly if you suspect unauthorized access.

08 You stay in control

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of personal information; object to or restrict certain processing; withdraw consent; or appeal a decision regarding a privacy request. You may exercise available controls in KUMIO or contact us. We may need to verify your identity before completing a request.

You can manage notification permissions in your device settings, disconnect supported integrations, and cancel recurring billing through the platform where you subscribed. Withdrawing permission for a feature may prevent that feature from working but does not affect processing already completed lawfully.

Authorized agents may submit requests where local law permits. We will not discriminate against you for exercising a privacy right.

09 Other important details

Children and international transfers

KUMIO is not directed to children under 13, or the higher minimum age required by local law. We do not knowingly collect personal information from a child who cannot legally consent. If you believe a child has provided information in violation of this Policy, contact us so we can review and take appropriate action.

KUMIO and its providers may process information in countries other than the one where you live. Where required, we use recognized safeguards for international transfers, such as contractual protections, and apply this Policy regardless of where processing occurs.

10 Policy updates

Changes to this Policy

We may update this Policy as KUMIO evolves or legal requirements change. The “Last updated” date shows when it was most recently revised. If a change materially affects your privacy rights, we will provide reasonable advance notice through the Service, email, or another appropriate channel.

11 Privacy questions

Contact KUMIO