01 Starting point
Agreement and eligibility
These Terms of Service (“Terms”) form a binding agreement between you and KUMIO (“KUMIO,” “we,” “us,” or “our”) and govern your use of KUMIO’s applications, websites, and related services (the “Service”). By creating an account, beginning a trial, purchasing a subscription, or otherwise using the Service, you agree to these Terms and our Privacy Policy and Acceptable Use Policy.
You must be at least 13 years old, or the higher minimum age required in your country, to use KUMIO. If you are under the age of legal majority where you live, a parent or legal guardian must review and accept these Terms for you. You may not use the Service if applicable law prohibits you from doing so.
02 Your access
Your account
You must provide accurate account information and keep it current. You are responsible for safeguarding your sign-in method and for activity under your account. Do not share access to your account or allow another person to use it in a way that compromises your memories or the Service.
Tell us promptly through the Support option in the KUMIO app if you believe your account has been accessed without permission. We may require reasonable steps to verify account ownership before restoring access, exporting data, or processing a deletion request.
03 What you save
Your memories and content
You retain ownership of the memories and content you submit to KUMIO. This may include text, voice recordings, transcripts, photographs, files, reminders, and contextual details (“Your Content”).
You grant KUMIO a limited, non-exclusive, worldwide license to host, reproduce, process, transmit, and display Your Content only as reasonably necessary to provide, secure, maintain, and improve the Service for you. This license ends when Your Content is deleted from our systems, subject to reasonable backup cycles and records we must retain by law.
You represent that you have the rights and permissions needed to submit Your Content, including any required consent to record or store information about other people. Your Content is private. We do not sell personal memories, and we do not use them to train models for other users.
04 Premium access
Free trial, subscriptions, and billing
KUMIO currently offers a 14-day free trial for eligible new subscribers. Unless you cancel before the trial ends, the payment method connected to your purchase will be charged automatically for the plan you selected: $14.99 per month or $149.99 per year, plus applicable taxes.
- Automatic renewal. Your subscription renews for the same billing period until you cancel it.
- Stripe. Website subscriptions are processed by Stripe. KUMIO does not store your full payment-card number. Purchases made through an app store are also subject to that store’s payment and cancellation terms.
- Cancellation. You may cancel before the next charge through the account or purchasing platform used to subscribe. Cancellation stops future renewal and does not ordinarily create a refund for time already billed. Deleting the app does not cancel a subscription.
- Price changes. We may change subscription prices with advance notice required by applicable law. A new price applies no earlier than your next renewal after that notice and any required consent.
- Refunds. Refund rights depend on applicable law and the rules of Stripe or the app store through which you paid.
Trial eligibility may be limited to one trial per person or account. We may refuse or revoke a trial where we reasonably determine it is being abused.
05 Using KUMIO
Service rules and AI limitations
You must use the Service lawfully and follow our Acceptable Use Policy. You may not interfere with the Service, bypass access or usage controls, attempt unauthorized access, or use KUMIO to violate another person’s rights.
KUMIO uses automated and artificial-intelligence systems to organize and retrieve information. Results can be incomplete, delayed, or incorrect. KUMIO is a memory-assistance product—not an emergency service or a substitute for professional medical, legal, financial, or safety advice. Verify important information before acting on it.
We may update, add, remove, or discontinue features to improve or protect the Service. We do not guarantee that every feature will always be available on every device or in every region. Scheduled maintenance, third-party outages, and events outside our reasonable control may interrupt access.
06 Ownership
KUMIO intellectual property
The Service—including its software, design, interfaces, visual identity, text, graphics, models, and underlying technology—is owned by KUMIO or its licensors and is protected by intellectual-property laws. These Terms give you a personal, limited, revocable, non-exclusive, non-transferable right to use the Service for its intended consumer purpose.
You may not copy, modify, sell, sublicense, distribute, reverse engineer, scrape, or create derivative works from protected portions of the Service except where applicable law expressly permits it. If you send feedback, you allow us to use it without restriction or compensation, while we remain responsible for protecting any personal information included in that feedback.
07 Account actions
Suspension and termination
You may stop using KUMIO at any time and may request account deletion through available in-app controls or by contacting support. You remain responsible for cancelling any active subscription through the platform where you purchased it.
We may limit, suspend, or terminate access if we reasonably believe you materially breached these Terms, created a security or legal risk, failed to pay amounts due, or used the Service in a way that could harm KUMIO, its providers, or other people. When appropriate, we will provide notice and a reasonable opportunity to appeal. Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, and dispute terms—will survive.
08 Legal terms
Disclaimers and limitation of liability
To the fullest extent permitted by law, the Service is provided “as is” and “as available.” KUMIO disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that every memory or reminder will be captured, retained, or returned exactly as expected.
To the fullest extent permitted by law, KUMIO will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, opportunities, or goodwill. KUMIO’s total liability arising from the Service will not exceed the greater of (a) the amount you paid to KUMIO in the 12 months before the event giving rise to the claim or (b) US $100. These limits do not apply where applicable law does not allow them.
You agree to indemnify KUMIO against third-party claims, losses, and reasonable costs arising from Your Content, your unlawful use of the Service, or your material breach of these Terms, except to the extent caused by KUMIO.
09 Governing framework
Disputes, changes, and general terms
Before filing a formal claim, you and KUMIO agree to try to resolve the issue informally for 30 days after written notice. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where the consumer laws of your residence require otherwise. Any court proceeding must be brought in a court with proper jurisdiction in Florida unless applicable law gives you the right to proceed elsewhere.
We may update these Terms as the Service evolves or legal requirements change. If a change materially affects your rights, we will provide reasonable advance notice through the Service, email, or another appropriate channel. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.
If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; KUMIO may transfer them as part of a merger, reorganization, sale, or similar transaction.